ZAMMAD | search fails – no users in user management
rebuild the elasticsearch index: zammad run rake searchindex:rebuild
Tag: zammad
ZAMMAD + WEBHOOK
Install https://golangrepo.com/repo/adnanh-webhook-go-devops-tools Create a cert with openssl. Create an executable script. Create the one who rules all: hooks.json >>> [ { “id”: “webhook_bbr_approved”, “execute-command”: “/usr/local/homegrown/webhooks/execute.sh”, “command-working-directory”: “/usr/local/homegrown/webhooks/output”, “pass-arguments-to-command”: [ { “source”: “string”, “name”: “bbr” }, { “source”: “string”, “name”: “approved” }, { “source”: “payload”, “name”: “ticket.customer.firstname” }, { “source”: “payload”, “name”: “ticket.customer.lastname” }, { “source”: […]
ZAMMAD | delete customers without related tickets
‘protected’ is a custom user object attribute i did add.
Zammad | Change mail font props
# zammad run rails c > Setting.get(‘html_email_css_font’) > Setting.set(‘html_email_css_font’, “font-family:’Helvetica Neue’, Helvetica, Arial, Geneva, sans-serif; font-size: 13px;”)
Zammad | add priorities with translation and colors
Open the rails console: # zammad run rails c Add a priority with an english name: > Ticket::Priority.create(name: ‘4 critical’, default_create: false, note: nil, active: true, updated_by_id: 1, created_by_id: 1, created_at: Time.now, updated_at: Time.now) Create a translation into your language: > Translation.create_if_not_exists( :locale => ‘de-de’, :source => “4 critical”, :target => “4 kritisch”, format: ‘string’, […]
bytes and bones 