Zammad | run rails to get tickets from a group on console
owner_id = 1 means the ticket is not claimed/ownerless
owner_id = 1 means the ticket is not claimed/ownerless
Some users do not get notification mails? If a ticket status is changed the systems starts to email to a list of recipients. After each single successful delivery one info line is written to the tickets history. If one delivery fails (wrong address i.e.), the whole process is stopped (crashed? bug?)) and all these following […]
rebuild the elasticsearch index: zammad run rake searchindex:rebuild
Install https://golangrepo.com/repo/adnanh-webhook-go-devops-tools Create a cert with openssl. Create an executable script. Create the one who rules all: hooks.json >>> [ { “id”: “webhook_bbr_approved”, “execute-command”: “/usr/local/homegrown/webhooks/execute.sh”, “command-working-directory”: “/usr/local/homegrown/webhooks/output”, “pass-arguments-to-command”: [ { “source”: “string”, “name”: “bbr” }, { “source”: “string”, “name”: “approved” }, { “source”: “payload”, “name”: “ticket.customer.firstname” }, { “source”: “payload”, “name”: “ticket.customer.lastname” }, { “source”: […]
‘protected’ is a custom user object attribute i did add.
# zammad run rails c > Setting.get(‘html_email_css_font’) > Setting.set(‘html_email_css_font’, “font-family:’Helvetica Neue’, Helvetica, Arial, Geneva, sans-serif; font-size: 13px;”)
Open the rails console: # zammad run rails c Add a priority with an english name: > Ticket::Priority.create(name: ‘4 critical’, default_create: false, note: nil, active: true, updated_by_id: 1, created_by_id: 1, created_at: Time.now, updated_at: Time.now) Create a translation into your language: > Translation.create_if_not_exists( :locale => ‘de-de’, :source => “4 critical”, :target => “4 kritisch”, format: ‘string’, […]