Zammad | run rails to get tickets from a group on console
owner_id = 1 means the ticket is not claimed/ownerless
Tag: zammad
ZAMMAD | notification mail problem
Some users do not get notification mails? If a ticket status is changed the systems starts to email to a list of recipients. After each single successful delivery one info line is written to the tickets history. If one delivery fails (wrong address i.e.), the whole process is stopped (crashed? bug?)) and all these following […]
ZAMMAD | search fails – no users in user management
rebuild the elasticsearch index: zammad run rake searchindex:rebuild
ZAMMAD + WEBHOOK
Install https://golangrepo.com/repo/adnanh-webhook-go-devops-tools Create a cert with openssl. Create an executable script. Create the one who rules all: hooks.json >>> [ { “id”: “webhook_bbr_approved”, “execute-command”: “/usr/local/homegrown/webhooks/execute.sh”, “command-working-directory”: “/usr/local/homegrown/webhooks/output”, “pass-arguments-to-command”: [ { “source”: “string”, “name”: “bbr” }, { “source”: “string”, “name”: “approved” }, { “source”: “payload”, “name”: “ticket.customer.firstname” }, { “source”: “payload”, “name”: “ticket.customer.lastname” }, { “source”: […]
ZAMMAD | delete customers without related tickets
‘protected’ is a custom user object attribute i did add.
Zammad | Change mail font props
# zammad run rails c > Setting.get(‘html_email_css_font’) > Setting.set(‘html_email_css_font’, “font-family:’Helvetica Neue’, Helvetica, Arial, Geneva, sans-serif; font-size: 13px;”)
Zammad | add priorities with translation and colors
Open the rails console: # zammad run rails c Add a priority with an english name: > Ticket::Priority.create(name: ‘4 critical’, default_create: false, note: nil, active: true, updated_by_id: 1, created_by_id: 1, created_at: Time.now, updated_at: Time.now) Create a translation into your language: > Translation.create_if_not_exists( :locale => ‘de-de’, :source => “4 critical”, :target => “4 kritisch”, format: ‘string’, […]
bytes and bones 