Open the rails console: # zammad run rails c Add a priority with an english name: > Ticket::Priority.create(name: ‘4 critical’, default_create: false, note: nil, active: true, updated_by_id: 1, created_by_id: 1, created_at: Time.now, updated_at: Time.now) Create a translation into your language: > Translation.create_if_not_exists( :locale => ‘de-de’, :source => “4 critical”, :target => “4 kritisch”, format: ‘string’, […]