Month: November 2017

Written by #xxaxxelxx

OTRS 3.2 | A lot of tweaks

Adding columns to dashboard AgentDashboardTicketGeneric.dtl Adding/tuning priority colors Core.Default.css Increasing the number of possible dashboard rows per block. DashboardTicketGeneric.pm Using dynamic fields on dashboard. DashboardTicketGeneric.pm Adding Dashboard blocks/modules Ticket.xml

Written by #xxaxxelxx

OTRS 3.2 | DashboardBackend | Possible attributes for filtering

You will find it in DashboardTicketGeneric.pm StateType|StateTypeIDs|Queues|QueueIDs|Types|TypeIDs|States|StateIDs|Priorities|PriorityIDs|Services|ServiceIDs|SLAs|SLAIDs|Locks|LockIDs|OwnerIDs|ResponsibleIDs|WatchUserIDs|ArchiveFlags Konfigurationseinstellungen bearbeiten in Ticket -> Frontend::Agent::Dashboard Multiple attributes are possible: States=new;States=open;Types=withDeadline;SortBy=DynamicField_Deadline;OrderBy=Up; Filtering for ticket type is possible: States=new;States=open;Types=withDeadline;SortBy=DynamicField_Deadline;OrderBy=Up; Sorting by dynamic fields: You have to add the prefix DynamicField_ to the name of the dynamic field. States=new;States=open;Types=withDeadline;SortBy=DynamicField_Deadline;OrderBy=Up;